Your privacy matters to us. This Privacy Policy explains exactly what personal data crownplay collects from Filipino players, how we use it, who we share it with, and what rights you have over your own information. Please read this carefully before registering or using any crownplay service.
These highlights are a plain-language summary only. The full Privacy Policy below is the legally binding document. When in doubt, the full text governs.
crownplay uses industry-standard SSL encryption, secure data storage, and strict access controls to protect your personal information from unauthorized access, disclosure, or misuse at all times.
crownplay processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC) of the Philippines.
crownplay does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the crownplay platform and services.
As a crownplay member, you have the right to access, correct, and request deletion of your personal data. You can also withdraw consent for marketing communications at any time through your account settings.
crownplay uses cookies and similar technologies to improve your experience, remember your preferences, and analyze platform usage. You can manage cookie preferences through your browser settings at any time.
crownplay will only contact you for purposes you have consented to — account updates, transaction confirmations, and (where opted in) promotional offers. You can unsubscribe from marketing emails at any time.
IMPORTANT: This Privacy Policy ("Policy") describes how crownplay ("crownplay," "we," "us," or "our") collects, uses, stores, and discloses personal data relating to individuals ("you," "your," or "Member") who access or use the crownplay platform at crownplay.asia. This Policy is issued in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. By registering on or using the crownplay platform, you acknowledge that you have read and understood this Policy.
1.1 crownplay is committed to protecting the privacy and personal data of all its members. We understand that Filipino players trust us with sensitive information when they register, deposit funds, and play on our platform. That trust is something we take seriously, and this Policy is our commitment to being transparent about how we handle your data.
1.2 This Policy applies to all personal data collected through the crownplay website at crownplay.asia, including all associated pages, features, games, betting markets, customer support channels, and any other services we provide to you as a Member.
1.3 This Policy should be read together with crownplay's Terms & Conditions and Responsible Gaming Policy, both of which are available on the crownplay platform. In the event of any conflict between this Policy and the Terms & Conditions regarding data privacy matters, this Policy shall prevail.
1.4 If you have any questions about this Policy or about how crownplay handles your personal data, please contact our Data Privacy Officer using the contact details set out in Section 14 of this Policy.
2.1 For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, crownplay is the personal information controller in respect of the personal data it collects and processes in connection with the crownplay platform.
2.2 crownplay operates under PAGCOR-compliant regulations and is subject to the oversight of the National Privacy Commission (NPC) of the Philippines in respect of its data processing activities.
2.3 crownplay has appointed a Data Privacy Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. The DPO can be contacted at the email address set out in Section 14 of this Policy.
3.1 crownplay collects the following categories of personal data from Members and prospective Members:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communications, transaction notifications, support |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, performance optimization |
| Usage Data | Games played, bets placed, betting history, session duration, pages visited | Responsible gaming monitoring, personalization, analytics |
| Marketing Data | Communication preferences, promotional opt-in/opt-out status | Sending relevant offers and promotions (where consented) |
| Support Data | Live chat transcripts, email correspondence, complaint records | Resolving disputes, improving customer service quality |
3.2 crownplay does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for KYC verification or regulatory compliance purposes, in which case such data is handled with the highest level of security and access controls.
4.1 crownplay collects personal data through the following means:
4.2 You are not obligated to provide all requested personal data, but failure to provide certain mandatory information (such as identity and contact data) may prevent crownplay from creating or maintaining your account or processing your transactions.
5.1 crownplay uses your personal data for the following purposes:
5.2 crownplay will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
6.1 crownplay processes your personal data on the following legal bases under the Data Privacy Act of 2012:
6.2 Where crownplay relies on legitimate interests as the legal basis for processing, we have conducted a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. You may request details of this assessment by contacting our Data Privacy Officer.
7.1 crownplay does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
7.2 All third parties with whom crownplay shares personal data are required to handle such data in accordance with applicable data privacy laws and crownplay's data protection standards. Where crownplay engages third-party processors, it does so under written data processing agreements that impose appropriate technical and organizational security measures.
7.3 crownplay does not transfer personal data outside the Philippines except where necessary for the operation of the platform and where appropriate safeguards are in place in accordance with the Data Privacy Act of 2012.
8.1 crownplay uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) on the crownplay platform. These technologies help us deliver a better experience, keep you logged in securely, and understand how Members use the platform.
8.2 crownplay uses the following categories of cookies:
8.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the crownplay platform. Instructions for managing cookies are available in your browser's help documentation.
8.4 crownplay does not use cookies to collect sensitive personal information or to track your activity on third-party websites outside the crownplay platform.
9.1 crownplay retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
9.2 As a general rule, crownplay retains Member account data for a minimum of five (5) years following the closure of your account, in accordance with Philippine anti-money laundering regulations and PAGCOR-compliant record-keeping requirements. Financial transaction records may be retained for longer periods where required by applicable law.
9.3 Usage data and analytics data that has been fully anonymized (such that it can no longer be linked to an identifiable individual) may be retained indefinitely for statistical and platform improvement purposes.
9.4 Where crownplay processes your personal data on the basis of your consent (for example, for marketing communications), we will retain such data until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.
9.5 Upon expiry of the applicable retention period, crownplay will securely delete or anonymize your personal data in accordance with its data disposal procedures.
10.1 crownplay implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, crownplay will notify the National Privacy Commission and affected Members in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.
10.3 While crownplay takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your crownplay account credentials and for notifying crownplay immediately if you suspect unauthorized access to your account.
11.1 Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by crownplay:
You have the right to be informed about how crownplay collects, uses, and processes your personal data. This Privacy Policy fulfils that obligation, and you may request additional information at any time.
You have the right to request a copy of the personal data crownplay holds about you, together with information about how it is being processed. We will respond to verified access requests within fifteen (15) business days.
You have the right to request correction of any inaccurate or incomplete personal data crownplay holds about you. You can update certain account details directly through your crownplay account dashboard.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to crownplay's legal retention obligations under Philippine law.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to crownplay's overriding legal obligations.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that crownplay transmit that data to another controller where technically feasible.
If you believe crownplay has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
11.2 To exercise any of the above rights, please contact crownplay's Data Privacy Officer using the contact details in Section 14. crownplay may need to verify your identity before processing your request. We will respond to all verified requests within the timeframes required by applicable law.
12.1 The crownplay platform is strictly intended for individuals aged 21 years and above. crownplay does not knowingly collect personal data from individuals under the age of 21. If crownplay becomes aware that it has inadvertently collected personal data from a person under 21, it will take immediate steps to delete such data and close the associated account.
12.2 If you are a parent or guardian and believe that your child has registered on the crownplay platform or provided personal data to crownplay without your consent, please contact us immediately at the email address in Section 14 so that we can take appropriate action.
12.3 crownplay's age verification procedures are designed to prevent underage registration. However, if you have concerns about underage access to gambling platforms in the Philippines, we encourage you to use parental control software and to discuss responsible internet use with young people in your care.
13.1 crownplay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Policy will always be available on the crownplay platform at crownplay.asia/privacy-policy.
13.2 Where crownplay makes material changes to this Policy, we will notify Members by email or by posting a prominent notice on the crownplay platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised accordingly.
13.3 Your continued use of the crownplay platform following notification of changes to this Policy constitutes your acknowledgement of the updated Policy. If you do not agree with any changes, you should cease using the platform and may request closure of your account in accordance with the Terms & Conditions.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or crownplay's handling of your personal data, please contact our Data Privacy Officer:
14.2 If you are not satisfied with crownplay's response to your data privacy request or complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
ACKNOWLEDGEMENT: By using the crownplay platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy was last updated in January 2026 and is effective from January 1, 2026.
Your Data. Your Rights. Our Commitment.
Now that you know how crownplay protects your personal data, sign in and enjoy the Philippines' most trusted online casino and sports betting platform — safely and securely.
21+ Only players aged 21 and above are permitted to register and play on crownplay.